Conflict can sometimes be inevitable where a group of people are trying to achieve something on a committee or as part of a community organisation. The important thing is how that conflict is dealt with.

The focus of this conflict management workshop centres around:

• Understanding conflict
• The potential causes and consequences on (i) the person and (ii) the organisation
• Informal and formal processes in responding to situations (considering participant contexts)
• Personal responsibility
• The role of good governance in prevention and management.